Description

Cisco IP IVR High Availability Option ( v. 8.5 ) licence

Cisco Unified IP Interactive Voice Response (IP IVR) is designed to enhance the efficiency of your organization by simplifying business integration, increasing flexibility, and providing efficiency gains in network hosting. These features reduce business costs and can dramatically improve customer satisfaction. Tightly integrated with Cisco Unified Communications Manager software, Cisco Unified IP IVR offers ease of installation, configuration, and application hosting because it is constructed to exploit the power of IP-based communications.

Cisco Unified IP IVR is designed to facilitate concurrent multimedia communication processing. The Cisco Unified IP IVR architecture is open and extensible to allow you to incorporate custom-developed Java classes, enabling developers to extend Cisco Unified IP IVR to meet your special business needs.

The Cisco Unified IP IVR feature set processes voice-over-IP (VoIP) streams routed to it by Cisco Unified Communications Manager and thus requires no digital-signal-processor (DSP) cards in Cisco Unified IP IVR itself. Therefore, only one time-division multiplexing (TDM) interface is required to connect Cisco Unified IP IVR, Cisco Unified Communications Manager, and the public switched telephone network (PSTN): the VoIP gateway interface to the PSTN. IP-originated calls require no TDM infrastructure; therefore, Internet- and intranet-generated VoIP calls can terminate directly on Cisco Unified IP IVR.

Administration of Cisco Unified IP IVR is completely web-based; administrators can start, stop, and update the IP IVR Engine from a standard web browser. This GUI manages the details of interfacing Cisco Unified IP IVR with Cisco Unified Communications Manager and access to the other required network resources.